Refund Policy

Last updated: February 8, 2025

This Refund Policy describes the conditions under which Capvesty provides refunds for purchases made through capvesty.io. By completing a purchase, you acknowledge that you have read and agree to the terms set out below.

1. General Principles

Capvesty is committed to delivering high-quality educational seminars and learning experiences. We evaluate refund requests on a case-by-case basis in accordance with the criteria described in this policy. Refunds are issued at our sole discretion where the stated conditions are met.

2. Eligibility for a Refund

2.1 Seminar and Program Registrations

You may be eligible for a full or partial refund if you submit a written cancellation request under the following conditions:

• Cancellation submitted more than 14 days before the scheduled start date - eligible for a full refund.
• Cancellation submitted between 7 and 14 days before the scheduled start date - eligible for a 50% refund.
• Cancellation submitted fewer than 7 days before the scheduled start date - no refund will be issued.

2.2 Digital Materials and Downloadable Resources

Purchases of downloadable educational materials, recorded sessions, or digital resource packages are non-refundable once the content has been accessed or downloaded. If you have not yet accessed the content and request a refund within 48 hours of purchase, we will consider your request.

2.3 Subscription-Based Access

Where access is provided on a recurring subscription basis, you may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period. No partial refunds are issued for unused time within an active billing period unless required by applicable law.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Failure to attend a scheduled seminar without prior written cancellation.
• Dissatisfaction with content that was accurately described at the time of purchase.
• Technical issues arising from your own device, software, or internet connection.
• Requests submitted after the applicable refund window has closed.
• Promotional, discounted, or complimentary purchases unless otherwise stated.

4. Event Cancellation or Rescheduling by Elnad Krest

If Capvesty cancels a scheduled seminar or program, registered participants will receive a full refund of the amount paid. If an event is rescheduled, participants will be offered the choice to attend the rescheduled event or receive a full refund. Capvesty is not responsible for any additional costs incurred by participants, including travel or accommodation expenses.

5. How to Submit a Refund Request

To request a refund, contact our support team with the following information:

• Full name used at registration
• Email address associated with your account or purchase
• Name of the seminar, program, or product purchased
• Date of purchase
• Reason for the refund request

Refund requests may be submitted by email at info@capvesty.io or by contacting us at +16135488287 during business hours. Please include the subject line "Refund Request" to ensure timely processing.

6. Processing Time

Approved refunds are processed within 10 business days of the approval date. The time required for funds to appear in your account depends on your payment provider and may vary. Capvesty is not responsible for delays caused by financial institutions or payment processors.

7. Refund Method

Refunds are returned to the original payment method used at the time of purchase. If the original payment method is no longer available, we will work with you to arrange an alternative method. Refunds will not be issued in cash or by a method other than the one originally used without prior written agreement.

8. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback or payment dispute with your financial institution. Initiating a chargeback without first contacting Capvesty may result in the suspension of your account access while the matter is under review. We are committed to resolving disputes fairly and promptly.

9. Amendments to This Policy

Capvesty reserves the right to modify this Refund Policy at any time. Changes will be published on this page with an updated date. Continued use of our services following any changes constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

10. Contact

If you have questions about this policy or your specific situation, please reach out to us:

Capvesty
10 Rowan St, St. John's, NL A1B 2X1, Canada
Email: info@capvesty.io
Phone: +16135488287
Website: capvesty.io